communication theory boilerplate buying time with limited agreement⏎
claim letter blind copies collection letter⏎
checking for feelings close acknowledgement responses⏎
active listening business slang common ground⏎
body language checking for inferences claim letter⏎
claim letter chartjunk closed question⏎
build goodwill analytical report behavioral interviews⏎
behavioral interviews case checking for inferences⏎
common ground chartjunk channel overload⏎
business slang clear choice (selection)⏎