claim letter block format active verb⏎
body blocking acknowledgement responses⏎
assumptions buying time with limited agreement conclusion⏎
body chartjunk common ground⏎
build goodwill closed (defensive) body position complete⏎
checking for inferences clustering close⏎
analytical report boilerplate blind ads⏎
complimentary close compound sentence active verb⏎
branching question branching question channel⏎
branching question business slang channel overload⏎