executive summary, formalization, focus groups⏎
ego-involvement external documents coordination⏎
critical incident, dangling modifier form letter⏎
coordinating external report early letter⏎
executive summary external report conversational style⏎
emotional appeal freewriting early letter⏎
coordinating fixed typeface formal report⏎
documentation encode discourse community⏎
evaluating formalization evidence⏎
critical incident flaming, formalization⏎